Skip to content
Digital Transformation

Someone answers at 3am

Technical Support & Managed Services

The unglamorous service that determines whether everything else was worth building. We support what we built, and what you inherited from someone else.

All services

What this covers

  • 24/7 monitoring with defined response and resolution targets

  • Corrective and preventive maintenance under a written SLA

  • Takeover of systems built by a previous vendor, including undocumented ones

  • Managed cloud and infrastructure operations

  • End-user support and training for the people who use the system daily

What you get

  • A named team that answers, at any hour

  • Incidents resolved against a contractual target

  • Institutional knowledge that outlives staff turnover

How we work

The same four phases on every engagement, whether it is a six-week build or a three-year system.

  1. 01

    Discover

    We map what exists before proposing what should. Stakeholder interviews, system audit, data reality-check. This phase is where most of the risk in a project is either found or missed.

  2. 02

    Design

    Architecture, interface and delivery plan, agreed in writing before anyone writes production code. You approve a scope you can hold us to.

  3. 03

    Build

    Two-week increments, each one demonstrable. You see working software throughout, not a status report followed by a reveal.

  4. 04

    Run

    Handover with documentation and training, then monitoring and support under a defined SLA. The system stays ours to answer for as long as you want it to be.

Other services

Tell us what you're trying to build.

A short conversation is usually enough to tell you whether we're the right team — and if we're not, we'll say so.