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Digital Transformation

Alguien responde a las 3 de la madrugada

Soporte técnico y servicios gestionados

The unglamorous service that determines whether everything else was worth building. We support what we built, and what you inherited from someone else.

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What this covers

  • 24/7 monitoring with defined response and resolution targets

  • Corrective and preventive maintenance under a written SLA

  • Takeover of systems built by a previous vendor, including undocumented ones

  • Managed cloud and infrastructure operations

  • End-user support and training for the people who use the system daily

What you get

  • A named team that answers, at any hour

  • Incidents resolved against a contractual target

  • Institutional knowledge that outlives staff turnover

How we work

The same four phases on every engagement, whether it is a six-week build or a three-year system.

  1. 01

    Discover

    We map what exists before proposing what should. Stakeholder interviews, system audit, data reality-check. This phase is where most of the risk in a project is either found or missed.

  2. 02

    Design

    Architecture, interface and delivery plan, agreed in writing before anyone writes production code. You approve a scope you can hold us to.

  3. 03

    Build

    Two-week increments, each one demonstrable. You see working software throughout, not a status report followed by a reveal.

  4. 04

    Run

    Handover with documentation and training, then monitoring and support under a defined SLA. The system stays ours to answer for as long as you want it to be.

Other services

Cuéntanos qué estás intentando construir.

Una conversación breve suele bastar para saber si somos el equipo adecuado — y si no lo somos, te lo diremos.