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Support technique et infogérance
The unglamorous service that determines whether everything else was worth building. We support what we built, and what you inherited from someone else.
What this covers
24/7 monitoring with defined response and resolution targets
Corrective and preventive maintenance under a written SLA
Takeover of systems built by a previous vendor, including undocumented ones
Managed cloud and infrastructure operations
End-user support and training for the people who use the system daily
What you get
A named team that answers, at any hour
Incidents resolved against a contractual target
Institutional knowledge that outlives staff turnover
How we work
The same four phases on every engagement, whether it is a six-week build or a three-year system.
- 01
Discover
We map what exists before proposing what should. Stakeholder interviews, system audit, data reality-check. This phase is where most of the risk in a project is either found or missed.
- 02
Design
Architecture, interface and delivery plan, agreed in writing before anyone writes production code. You approve a scope you can hold us to.
- 03
Build
Two-week increments, each one demonstrable. You see working software throughout, not a status report followed by a reveal.
- 04
Run
Handover with documentation and training, then monitoring and support under a defined SLA. The system stays ours to answer for as long as you want it to be.
Other services
Systèmes ERP, CRM et caisse
Les systèmes qui font réellement tourner vos opérations
Applications mobiles
iOS et Android que l'on garde sur son écran d'accueil
Développement web
Des sites et plateformes qui encaissent la charge
Cloud et infrastructure
Des fondations qui tiennent sous la charge
Solutions IoT
Là où le matériel rencontre vos données
Conseil technologique
Décider avant de coder
Dites-nous ce que vous cherchez à construire.
Une courte conversation suffit généralement à savoir si nous sommes la bonne équipe — et si ce n'est pas le cas, nous vous le dirons.